If you need specific more specific advice, don’t forget – as an AVA member you have access to this AVA / Quest service:

  1. Advice Line – unlimited access to experienced advisors offering practical advice on HR, employment law, health & safety, legal issues plus tax and VAT matters,
  2. Website – access to over 700 template documents covering HR, employment law, health and safety and legal matters. The website also includes an HR and H&S Health Check.


How Do I Access the Service? 


After the Government updates and clarifications this weekend, working with our business Support partner Quest, the AVA has put together this latest Q&A guide for business owners on the COVID-19 Job Retention (Furlough) scheme.



This will be updated regularly as further detail is published.


Coronavirus Job Retention Scheme documentation:

In the event that you have to furlough personnel within your organisation – here are the letter templates required:


Key Worker Status

  • For Employees who require certification this letter can be used confirming their ‘Key Worker’ status as ‘Food Supply & Delivery Personnel’.
  • Your company detail, logo and contacts should be added.
  • Each employee should carry corresponding ID (passport or driving license)


Health & Safety and RIDDOR

In these uncertain times it will be necessary to update your current Health & Safety Policy. To help with this we have drafted a suggested COVID-19 Health and Safety policy covering the lockdown period. It is in a generic format so you can add your company and contact details where indicated.


Also, the Health & Safety Executive have published guidance relating to additional reporting requirements under Reporting of Injuries, Diseases & Dangerous Occurrences Regulations (RIDDOR) concerning COVID-19 and with the reminder to make sure that you keep enough First Aid cover while staff are being furloughed.


These updates can be found on the AVA Website here:





If I can be of any assistance in these trying times please do not hesitate to contact me.


Steve Collins

Membership Services  Manager

Mobile: 07713248579


Please remember that all AVA Staff are on hand to help the Vending Industry as and when required. You can use the details below to contact us.


Telephone: +44 (0) 3300 883 267


David Llewellyn
Chief Executive


Steve Collins
Membership Services Manager


Penny Rowell
Accounts Controller


Kennedy Procter
Marketing & Communications Executive